Documents

Refund Policy

1. General rule

The paid registration fee or service is not subject to refund after the transaction has been successfully completed.

2. Exceptions - when a refund is approved

A refund is approved only in the following cases:

  • a technical error during payment (duplicate transaction, incorrectly charged amount, etc.);
  • cancellation or postponement of the conference by the organizer;
  • the service was not provided by FINKI Interlink (for example, refused registration).

3. Refund request procedure

The buyer submits a written request to interlink@finki.ukim.mk, stating: first and last name, date of transaction, amount, reason for refund, and reference/transaction number.

Requests are reviewed within 10 business days from receipt.

4. Refund execution method

An approved refund is made exclusively through the same payment instrument (credit/debit card) used for the original payment, within up to 10 business/banking days from approval, in accordance with the rules of the card organizations (Visa/Mastercard) and the processing bank.

5. Transaction reversal

A request for transaction reversal (full cancellation of the payment) is accepted only on the same day when the transaction was made, before its processing (settlement) by the bank. After this period expires, the procedure described in points 3 and 4 applies.

6. Contact

For questions related to payments and refunds: interlink@finki.ukim.mk.

Privacy Policy

1. Information about the personal data controller

FINKI Interlink, with registered office at 16 Rugjer Boshkovikj Street, tax number 4057025574750, is a personal data controller within the meaning of the Law on Personal Data Protection of the Republic of North Macedonia and, where applicable, the General Data Protection Regulation (GDPR).

2. What data we collect

When registering for a conference or reserving accommodation in a student dormitory, and when paying through the website, we collect:

  • first name, last name, email address, residential address;
  • technical data related to the payment (transaction status, amount, date) - note: the card number, CVV and other sensitive payment data are not stored or processed by FINKI Interlink, but exclusively by the payment processor/bank, in accordance with PCI DSS standards.

3. Purpose of processing

Personal data is processed exclusively for:

  • registration and administration of participation in conferences;
  • issuing invoices/payment confirmations;
  • communication with users regarding their reservation/participation;
  • fulfilment of legal obligations (accounting, tax).

4. Legal basis

Processing is carried out on the basis of: performance of a contract (the service for which the user registered), legal obligation, and/or user consent.

5. Data retention

Personal data is retained only for the period necessary to fulfil the purpose for which it was collected, or in accordance with the statutory retention periods for financial and accounting documentation.

6. Sharing data with third parties

Data may be shared with competent state authorities when this is a legal obligation.

Personal data is not sold or transferred to third parties for marketing purposes.

7. User rights

Each user has the right to: access their personal data, correct inaccurate data, erasure ("right to be forgotten"), restriction of processing, data portability, and objection to processing. Requests are submitted to interlink@finki.ukim.mk.

8. Data security

Appropriate technical and organizational measures have been taken to protect personal data from unauthorized access, loss, or misuse, including a secure (SSL/TLS encrypted) connection during payment and compliance with the standards of the payment processor.

9. Cookies

The payment site does not use cookies.

10. Contact

For questions related to personal data protection: interlink@finki.ukim.mk.